I cannot break dial tone. While I dial a phone number, the dial tone continues and the call does not go through.
Tip 1 of 7
Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency.Tip 2 of 7
Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.Tip 3 of 7
When using the speakerphone, background noise can interfere with dialing as well as hearing the other party. Use the MUTE feature in the presence of background noise in your environment.Tip 4 of 7
Recradle the handset for 15 seconds, then try using it again.Tip 5 of 7
If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system:
Step 1: Disconnect the power to the telephone base.Step 2: Disconnect the handset battery.
Step 3: Wait a few minutes and then reconnect the power to the telephone base.
Step 4: Reconnect the handset battery.
Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again.
NOTE: After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages.NOTE: If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered. However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week.To set the day and time, complete the following steps:
Step 1: Using a handset, when the phone is not in use, press MENU/SELECT.
Step 2: Press ▲ or ▼ on the Navkey until you highlight Settings. Next, press MENU/SELECT.
Step 3: Press ▲ or ▼ until you highlight Set date/time, then press MENU/SELECT.
Step 4: Use the dial pad to enter the month, date and year, then press MENU/SELECT.
Step 5: Use the dial pad to enter the hour and minute. Press ▲ or ▼ to select AM or PM, then press MENU/SELECT.
Step 6: Press and hold OFF to return to the idle screen.
Tip 6 of 7
If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order.Tip 7 of 7
If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance.
I cannot pair my cell phone or Bluetooth headset to the cordless telephone base.
Tip 1 of 2
CELL PHONE: Is your phone Bluetooth enabled? Check your owner’s manual or with the manufacturer.If your cell phone is currently active with another Bluetooth device (such as a headset), you will not be able to pair it with the cordless telephone base until you disconnect it from the other device.
Make sure your cell phone’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing your cell phone with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Pairing is initiated from the cordless handset.
Some cell phones require you to authorize the Bluetooth device before it will pair. The phone will show the cordless telephone base and you must authorize it to work. Consult your cell phone owner’s manual for the pairing procedure.
Turn your cell phone off and then on again. Try the pairing procedure again.
Reset the cordless telephone base by unplugging the AC power for 15 seconds, then plugging the power in again. Once the unit resets, try the pairing procedure again.
If you are unable to pair your cell phone with any type of Bluetooth device, consult your owner’s manual or contact your cell phone manufacturer for instructions on pairing with Bluetooth.
Check the Bluetooth device compatibility list for compatible cell phone and headsets.
HEADSET: Ensure that your headset is charged. Pairing may not take place if the battery is low.
If your headset is currently active with another device, you will not be able to pair it with the cordless telephone base until you disconnect it from the other device. If it is connected to a cell phone, please turn the cell phone off and try pairing again.
Make sure your headset’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Remember, pairing is initiated from the cordless handset.
Turn your headset off and then on again. Try the pairing procedure again.
Reset the cordless telephone base by unplugging the AC power for 15 seconds, then plugging the power in again. Once the unit resets, try the pairing procedure again.
Check the Bluetooth device compatibility list for compatible headsets and cell phones.
Tip 2 of 2
CELL PHONE: Ensure that the cell phone has been paired to the cordless telephone and that it is included in the active devices list.Ensure that your cell phone is charged. Connecting may not take place if the battery pack is low.
If your cell phone is currently active on another Bluetooth device, such as a headset, you will not be able to connect it to the cordless telephone until you disconnect it from the other device. Turn the cell phone off and then turn it on again.
Ensure your cell phone’s Bluetooth feature is turned on and in pairing mode. Consult your owner’s manual for information on pairing your cell phone with another Bluetooth device, including how to put it in discoverable mode. The cordless telephone must also be in discoverable mode. Follow the directions in the User’s Manual on pairing. Remember, pairing is initiated from the cordless handset.
Some Smart Phones / PDA phones have a wireless / wi-fi feature that must be turned on. Consult your cell phone owner’s manual. It will tell you if your phone has this feature and how to activate it.
Turn your cell phone off and then on again. Try the pairing procedure again.
Some cell phones require you to authorize the Bluetooth device before it will pair. The phone will show the cordless telephone base and you must authorize it to work. Consult your cell phone owner’s manual for the pairing procedure.
Reset the cordless telephone base and try the pairing procedure again. Unplug the AC power for 15 seconds, then plug the power in again. Once the unit resets, try the pairing procedure again.
HEADSET: If your Bluetooth headset is connected and active on your cell phone, you will not be able to connect it to the cordess telephone. The easiest way to ensure it is not connected to your cell phone is to turn the cell phone off.
Ensure that the headset has been paired to the cordless telephone and that it is included in the active devices list.
Ensure that your headset is charged. Connecting may not take place if the battery pack is low.
Reset the cordless telephone base and try the pairing procedure again. Unplug the AC power for 15 seconds, then plug the power in again. Once the unit resets, try the pairing procedure again.